Terms & Conditions

1. GENERAL PROVISIONS

1.1 Please thoroughly review these General Terms and Conditions before utilizing casinoly.ie (hereinafter "Website" and "Casinoly"). Through your usage of any portion of the Casinoly casino, you consent to be legally bound by these terms and conditions (hereinafter "Terms"):

• General Terms and Conditions presented on this page
• Privacy Statement
• Cookie Statement
• Specific conditions of marketing campaigns and promotional activities
• Regulations governing specific games available through the Casinoly
• Additional terms required to access particular sections and services

1.2 Should any conflict arise, promotional campaign conditions shall supersede other Terms.

1.3 If you decline to accept the Terms, you are prohibited from creating an account or utilizing services. Continued use signifies acceptance.

1.4 References to "we", "us", "our", "Company" designate the Website operator, while "customer", "you", "your" designate the individual utilizing our services.

1.5 The authoritative version is the English language version. Translations are provided for convenience only. By accepting the Terms, you confirm adequate English proficiency.

1.6 The Company provides game access exclusively through secured networks utilizing encryption technology.

2. REGULATORY COMPLIANCE AND RESTRICTIONS

2.1 You may utilize services exclusively if you have attained legal age under applicable law and are at least 18 years old. You must immediately depart if under 18.

2.2 The Company provides no assurances concerning lawfulness of your usage, especially where gambling is forbidden or regulated. You are exclusively responsible for understanding applicable laws. You must verify online gambling legality before each use.

2.3 Inhabitants of the following nations (the "Excluded Jurisdictions") are prohibited from creating accounts: Afghanistan, Armenia, Belarus, Bulgaria, Curaçao, Cyprus, Denmark, Estonia, Georgia, Iran, Iraq, Israel, Lithuania, Malta, the Republic of Moldova, Myanmar, Romania, Russia, North Korea, Netherlands, Sweden, Ukraine (including Crimea), United Kingdom, United States of America, Cote d'Ivoire, Netherlands Antilles. We maintain the right to modify this list at our discretion without notice. You must review Terms regularly and immediately terminate your account if located in an Excluded Jurisdiction.

2.4 Beyond Excluded Jurisdictions, certain software providers prohibit customers from specific jurisdictions as specified in "Additional Territorial Restrictions" section.

3. YOUR ACCOUNT

3.1 To utilize full Casinoly Ireland functionality, you must create a personal account.

3.2 Your account must be registered under your own accurate name. Only one account per individual, household, phone number, email, and IP address is permitted. Additional accounts are "Duplicate Accounts". We maintain the right to terminate Duplicate Accounts without compensation and apply sanctions:

• All actions using Duplicate Accounts are void
• Promotional participation is cancelled
• All winnings are void and processed withdrawals reversed
• Duplicate Account is permanently closed

3.3 Maintain login credentials confidential. You bear exclusive responsibility for all account activity. Any party entering your account with correct credentials is deemed as you. We bear no liability for unauthorized access.

3.4 You are prohibited from selling, transferring, purchasing, or acquiring accounts. This includes complete prohibition on transferring assets of any value, including ownership, winnings, deposits, rights, or claims.

3.5 Using another person's credentials is forbidden.

3.6 Maintain account details current and promptly inform us of changes.

3.7 Account closure: Request closure anytime via [email protected], subject to:

• Account must have no remaining balance and no pending withdrawals
• Closing account with positive balance voids all funds

3.8 Self-exclusion: Contact [email protected] for assistance. You must notify us of other accounts and refrain from creating new ones. We bear no liability for losses on other accounts or gambling-related damages.

3.9 We maintain the right to refuse account opening or terminate existing accounts without notice.

4. YOUR CONFIRMATIONS

4.1 By creating an account, you confirm:

• Acting on your own behalf
• Competent and law-abiding status
• No gambling addiction or substance influence
• All registration information is truthful and current
• Understanding possibility of monetary loss
• Not using unlawfully obtained funds
• No collusion with other customers
• Payment methods belong to you and are not stolen

4.2 You confirm never previously registering another account.

4.3 You confirm providing truthful and complete registration information.

5. VERIFICATION PROCEDURES

5.1 You must furnish all requested information to manage your account and verify identity or fund sources, including certified ID, proof of residence, payment method ownership, and transaction histories.

5.2 We may utilize additional verification procedures (KYC) at our discretion, both before and after deposits or withdrawals.

5.3 Provide documents within 30 days of request. We maintain the right to withhold payments and suspend accounts until verification completes, and permanently close accounts for non-compliance. Verification typically completes within 10 days but may require additional time.

5.4 We may utilize recognized third-party providers for verification, including credit reference agencies and fraud prevention services.

5.5 By accepting these Terms, you consent to additional security examinations including phone verification and face verification.

6. ACCOUNT BALANCE, DEPOSITS AND WITHDRAWALS

6.1 Financial operations are processed directly by the Company, payment system operators, or designated third parties.

6.2 Deposits and withdrawals utilize your chosen payment system. Where feasible, withdrawals use the same method as deposits.

6.3 Account balance is not a bank balance and earns no interest or insurance.

6.4 By depositing, you authorize debiting fines or dues related to your activity and agree to avoid chargebacks.

6.5 The Company defines minimum and maximum deposit amounts at its discretion.

6.6 Refund policy:

• Generally no refunds after deposits
• Refunds considered only in exceptional circumstances within 24 hours of transaction
• No refunds after deposits are used for wagers
• Response within 10 business days; all refunds at our discretion
• Identity verification required before refunds (Passport, Proof of Address, Payment Method verification within 30 days or forfeiture)
• Credit card deposits may be refunded against original purchases
• Unacceptable risk transactions will be refunded and authorities notified
• All bonuses and winnings deducted before refund calculation

6.7 Submit valid withdrawal requests for winnings. We process according to withdrawal rules.

6.8 Minimum funds turnover before withdrawal is x1. If wager is less than deposit amount, we may cancel winnings and retain 10% commission (minimum 0.50 EUR) or 15% for bank card/transfer deposits.

6.9 We may cancel withdrawals if fraud, collusion, or unlawful activity is suspected.

6.10 We attempt to accommodate payment method preferences but cannot guarantee availability.

6.11 Withdrawals processed according to monthly limits based on VIP status:

6.12 VIP level determined by 90-day activity prior to withdrawal request. Inactive customers automatically reduced to lowest level monthly.

6.13 Maximum 3 pending withdrawals permitted simultaneously.

6.14 We establish minimum/maximum transaction amounts and processing times at our discretion.

6.15 Withdrawal requests processed within 3 business days after submission and 3 business days after previous withdrawal, provided conditions are met. Financial department operates 6 AM-5 PM GMT, Monday-Friday. Further delays beyond our processing are not our responsibility.

6.16 We may delay withdrawals to conduct verification examinations. We maintain the right to postpone payments until all verifications complete.

6.17 Customer funds maintained separately from Company funds in dedicated client bank accounts for insolvency protection.

6.18 Accounts inactive for 180 days incur 5 EUR monthly administration fee. Fee adjusted at our discretion without notice. If balance is less than 5 EUR, entire amount charged. No fees when balance reaches zero.

6.19 For software malfunctions or erroneous transactions, we may deduct incorrectly accrued funds and refund incorrectly deducted amounts within 30 days of detection.

6.20 Mistakenly credited funds remain Company property and will be deducted. Withdrawn mistaken funds constitute customer debt to Company. Notify us immediately of inaccurate balance replenishment.

6.21 Fund transfers between customers strictly prohibited. We block involved accounts, deduct winnings, and report to authorities.

6.22 We are authorized to deduct positive balance to credit amounts owed to Company.

6.23 You assume full tax responsibility for winnings and agree to compensate Company for government-related expenses.

7. BONUSES AND PROMOTIONAL OFFERS

7.1 We periodically offer promotional incentives including bonus funds, free spins, and loyalty points. Some require minimum deposits. Promotions have specific terms supplementing these General Terms. Promotion-specific terms prevail over General Terms in case of conflict.

7.2 Any bonus offer limited to one per individual, family, household, phone number, computer, and IP address.

7.3 We maintain the right to refuse bonuses, cancel promotional participation, and ban customers from promotions at our discretion. Our decisions are final regarding eligibility, usage, and wagering requirements.

7.4 Excluded Jurisdiction residents cannot participate in promotions.

7.5 All promotions restricted for residents of Armenia, Tunisia, Bosnia And Herzegovina, Indonesia, Georgia, Malaysia.

7.6 Bonuses have wagering requirements expressed as multipliers. Requirements apply to bonus amount, bonus plus deposit, or derived winnings depending on promotion. Example: x5 wagering requires betting five times the respective amount.

7.7 Different games contribute differently toward wagering: Table Games and Video Poker contribute 10%.

7.8 Special Games (Crazy Time, Dream Catcher, Monopoly) contribute 50%. Games like Double Roll, Spin Strike, Dice, Keno contribute 10%.

7.9 Excluded Games (Book of Sun Multichance, Jack and the Beanstalk, Starburst XXXtreme, Dead or Alive series, Aviator, Mines, etc.) contribute 0%.

7.10 Live Dealer games contribute 10%.

7.11 Real Money Balance wagered first, then Bonus Balance.

7.12 Wagering requirements must be met within 10 days for casino bonuses, 30 days for sports bonuses. After expiration, bonus and winnings void.

7.13 Withdrawing before meeting requirements voids bonus and derived winnings.

7.14 Upon completing wagering, bonus funds and winnings release to real money wallet for withdrawal.

7.15 No-deposit free spins winnings capped at 80 EUR with x40 wagering requirement.

7.16 No-deposit casino bonuses have x40 wagering with maximum withdrawal of x5 bonus amount. Example: 20 EUR bonus has 100 EUR maximum withdrawal. Excess winnings voided.

7.17 All withdrawals subject to audit and game play review.

7.18 Bonuses intended for entertainment. Misuse (non-casual betting) violates Terms.

7.19 Promotion abuse prohibited, including:

• Low risk strategies (roulette bets covering 24+ spots)
• Individual bets exceeding 5 EUR before wagering completion
• Moving from low to high weighted games after large wins
• Transitioning from high to low risk betting after big wins
• Two-tier betting
• Building value with active bonus then cashing out after completion
• Exploiting software bugs or failures

7.20 Promotion abuse, fraud, or manipulation breaches Terms. We void promotions, confiscate winnings, and prevent future participation.

8. PLACING WAGERS

8.1 Verify all wager details are correct when placing bets.

8.2 Wagers cannot be cancelled. We may refuse or cancel any wager at our discretion.

8.3 Game results are determined by Random Number Generator. You accept all results. Game server results prevail over screen display. Our records are sole evidence of participation and results.

8.4 We bear no liability for gambling-related losses or damages.

8.5 Company decisions regarding wagers and winnings are final.

9. FRAUD AND IMPROPER USE

9.1 Website for personal entertainment only. Prohibited activities include:

• Commercial use or use in another's interest
• Fraudulent activities including using others' payment methods
• Cheating or gaining unfair advantage through software errors or automation
• Colluding with others
• Unfair wagering patterns, hedge betting, or risk minimization
• Money laundering or criminal activity
• Threatening or harassing customers or staff
• Attacking or gaining unauthorized access to Casinoly or servers
• Copying, reverse engineering, or modifying software
• Selling or transferring accounts

9.2 You agree not to harm Casinoly Ireland reputation.

9.3 We conduct game play reviews to verify Terms compliance. Upon detecting abusive strategies or system exploitation, we revoke promotional entitlements, void winnings, and may close accounts.

9.4 Upon reasonable suspicion of fraud or violation, we may:

• Immediately block account and suspend access during investigation
• Permanently close account and deny future use
• Void winnings, cancel withdrawals, and confiscate balance
• Void bonus balance and restrict future promotions
• Contact authorities regarding suspected illegal activity

9.5 We retain the right to notify government bodies, other operators, banks, and payment processors of suspected fraudulent activity. You agree to provide full cooperation in investigations.

10. LIMITATIONS OF LIABILITY

10.1 You accept Company bears no responsibility for your software usage. Using services is exclusively your decision with all associated risks.

10.2 Company accepts no liability for agreements, unlawful actions, negligence, or losses including data, income, or reputation losses.

10.3 Neither Company, software provider, nor affiliates accept liability for losses resulting from:

• Data entry errors
• Fraud or misleading activity
• Account refusal, suspension, or closure decisions
• Deposit or withdrawal processing delays
• Illegal account usage
• Transactions conducted with correct credentials
• Unauthorized data usage
• Website inaccessibility
• Third-party actions using your credentials
• Poor access quality
• Circumstances beyond direct control including equipment problems, viruses, communication issues, or force majeure

13. COMPLAINTS RESOLUTION

13.1 Contact customer service at [email protected].

13.2 Customer service handles complaints and may transfer to other departments. Customers reasonably informed of complaint status.

13.3 "Dispute" defined as complaint relating to gambling transaction outcome unresolved at first stage.

13.4 Customer Support provides initial response. For escalation, send detailed written complaint to [email protected].

13.5 Include in complaint:

• Account username
• Full registered name
• Email from registered address
• Subject containing COMPLAINT reason
• Detailed explanation
• Specific dates and times

13.6 Complaints Resolution Committee reviews and provides response.

13.7 Outcome provided within 10 days. Complex complaints may require extended time.

18. ANNEX 1. GAMIFICATION

Gamification includes 5 elements: Coins, Weekly Challenges, Pantheon, Jupiter, Shop.

All registered users eligible to participate.

Coins:

Earned by: 1 coin per 100 EUR wagered (casino or sportsbook); 5% of each deposit as coins; completing Weekly Challenges; tournament top positions

Weekly Challenges:

• Automatic participation by placing bets
• Divided into Sports and Casino sections
• Complete either or both sections
• Each challenge awards specific coin amounts based on complexity
• Additional 50 coins for completing all weekly challenges per section

Pantheon:

• Build Pantheon using accumulated coins
• 7 collections (Gods) with 3 artefacts each
• Purchase artefacts to complete collections
• Completing one God opens next stage and awards cash prize
• Rebuild 4 times with increasing prices and prizes
• Maximum cash prize: 3,700 EUR (or currency equivalent)
• Cash prize has x1 wagering requirement

Jupiter:

• Unlocked by reaching required lifetime accumulated coins
• 3 parts, each awards cash prize when unlocked
• Cash prizes have x1 wagering requirement

Shop:

Exchange coins for Bonuses, Bonus Spins, and Freebets

Bonuses:

10 days to meet x40 wagering requirement

Bonus Spins:

• Activate from Profile within 7 days
• Available costs: 0.1 EUR, 1 EUR, 2 EUR per spin
• Winnings credited as bonus requiring x40 wagering
• 10 days to meet wagering
• Maximum release: 50 EUR (0.2 EUR spins), 75 EUR (1 EUR spins), 100 EUR (2 EUR spins)

Freebets:

• Valid only in Sports section
• Activate within 24 hours
• Complete rollover within 30 days
• Must be used once in full amount
• Winnings credited to real balance, stake deducted
• Rollover winnings 3x at minimum 2.10 odds before withdrawal

Promotions restricted for residents of Croatia, Armenia, Tunisia, Bosnia And Herzegovina, Indonesia, Georgia, Malaysia, Argentina, Peru.

Valid in accordance with Terms and Conditions.

19. ANNEX 2. BONUS CRAB

Available to all promotion-eligible players.

Qualify for 1 daily Claw Machine try with first deposit. Minimum deposit: 10 EUR/45 PLN/100 NOK/15 AUD/60 BRL/15 CAD/11 CHF/8,500 CLP/250 CZK/4000 HUF/162,500 IDR/800 INR/1,300 JPY/4,750 NGN/20 NZD/50 PEN/15 SGD/10 USD/160 ZAR/45 MYR/560 PHP/13,500 KRW/380 THB/350 TRY.

Only 1 try per 24 hours (24 hours after previous qualifying deposit).

30 seconds per try to grab toy.

Prizes:

Cash Rewards:

• Added to Real Balance
• Subject to x1 wager before withdrawal

Bonuses:

• Added to Bonus Balance
• x50 wagering requirement
• Maximum release: 5x initial bonus amount

Free Spins:

• Credited on selected slot at minimum value
• Non-exchangeable
• Winnings to Bonus Balance requiring x40 wagering
• Maximum release: 50 EUR (or currency equivalent)

Coins:

Added to Total Coins Balance for Shop use

If multiple toys won, only one randomly chosen win available.

Maximum bet with bonus money: 5 EUR until wagering complete.

Different games contribute differently (see section 7).

Wagering requirement must be met within 10 days or bonus and winnings void.

Valid in accordance with Terms and Conditions.

Last updated: 17.10.2025